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Dissertation

Artificial Intelligence Aversion: Two Essays 

In this dissertation, we comprehensively examine the phenomenon of AI aversion - a negative emotional response accompanied by cognitions and behaviors toward Artificial Intelligence (AI). We aim to understand the factors that contribute to this phenomenon thoroughly. To accomplish this, we have developed a framework that considers all possible dimensions influencing users' reactions to AI applications, including the user, AI, task, and environment. We have drawn upon a wealth of existing theories and carefully synthesized relevant literature to inform our research. In addition, we have collected data through a series of rigorous randomized experiments and used CB-SEM analysis to validate our research model through empirical evidence. We have also subjected our model to further testing in various contexts to assess potential changes in the hypothesized relationships and identify the presence of potential mediators. Our findings demonstrate that several factors can negatively impact users' perceptions of AI, leading to aversion and that the nature of the task may influence these relationships.